🧑💻 Level: manager
📌 Location: remote
🌆 City: Chicago, US
🗓 Type: fullTime
💵 Salary: 149k - 270k USD (annual)
Description: # Manager, SMB Account Management, Food and Beverage
About the Company
Since our opening in 2009, Square has evolved with the commerce landscape. We started by enabling anyone to take payments and never miss a sale. Recognizing that sellers faced challenges with disparate, outmoded products, we expanded into integrated, omnichannel solutions for online sales, inventory management, buy now pay later, appointment booking, customer engagement, and staff management. We've also embedded financial services, including business loans and cash flow management, directly into our tools. Afterpay further enhances our goal of providing omnichannel tools that unlock significant value and growth, allowing sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we partner with sellers of all sizes, from large enterprises with complex operations to small businesses just starting out, and those who have grown with Square over time. Our solutions continue to expand as our sellers grow. We are building a significant, meaningful, and lasting business, empowering sellers worldwide to do the same.
The Role
The Account Management organization is seeking a results-driven and people-focused leader to manage a team of Food and Beverage Account Managers. This role will spearhead growth and retention efforts for Square's SMB F&B merchants, ensuring the team delivers consistent, high-quality customer engagement and measurable business outcomes. You will report directly to the Head of US SMB Account Management.
As a team leader, you will empower a high-performing group of 10-12 Account Managers, driving results in revenue expansion, software adoption, and churn reduction. You will foster a data-driven, mission-aligned culture while prioritizing coaching and team development. This role requires active involvement in the work alongside your team.
This is a cross-functional role where you will collaborate closely with Product, Operations, and Sales to ensure strong execution, share merchant feedback, and support our mission of Economic Empowerment.
Responsibilities
- Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants.
- Drive measurable outcomes in upsell, retention, and customer satisfaction through strong pipeline management and consistent coaching.
- Drive performance through structured 1:1s, pipeline reviews, accountability, and team cadences.
- Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience.
- Support leadership in executing team OKRs and implementing program improvements.
- Identify enablement opportunities and reinforce best practices across the team.
- Serve as a senior escalation point for complex or high-impact merchant situations.
- Travel approximately once per quarter for team events or customer meetings.
Requirements
- 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing.
- 3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
- Experience working with SMB or Mid-Market F&B businesses.
- A track record of consistently exceeding revenue and retention goals.
- Strong coaching skills with demonstrated ability to improve performance across a team.
- Experience working cross-functionally to resolve issues and improve processes.
- Excellent written and verbal communication skills.
- Fluidity leveraging AI in day-to-day work and an all-around builder mentality.
Compensation
Block takes a market-based approach to pay. Pay may vary depending on your location and may be determined by job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone A: $180,000 - $270,000
- Zone B: $167,400 - $251,200
- Zone C: $158,400 - $237,600
- Zone D: $149,400 - $224,200
Amounts listed above include target variable compensation.
Benefits
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Benefits include:
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
Check out our other benefits at Block.
Company Values and Practices
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.
Application Guidelines
- Candidates may submit up to 9 active applications within a 60-day period.
- Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
About Block, Inc.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people:
- Square: Makes commerce and financial services accessible to sellers.
- Cash App: Is the easy way to spend, send, and store money.
- Afterpay: Is transforming the way customers manage their spending over time.
- TIDAL: Is a music platform that empowers artists to thrive as entrepreneurs.
- Bitkey: Is a simple self-custody wallet built for bitcoin.
- Proto: Is a suite of bitcoin mining products and services.
Together, we’re helping build a financial system that is open to everyone.
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Visit https://jobhuntify.com/jobs/062836fb-1d19-4129-8d3d-4122141ee449 to apply.
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