Hello FortuneJack community my username is verusfides on the website known popularly as fortunejack.com. I am coming to you today as a recent player on it's website who has not been paid my earnings and have been robbed because of a bug which occured on one of there games. Below is a full break down of the events that have occurred.
(TL;DR below)
Yesterday, I had made a small deposit to FortuneJack. They had recently sent me a notifcation asking to try a new game and I was intrigued. During the game I had accrued some amount of funds roughly amounting 2 BTC. I, in my belief was that I had acquired these winnings fairly without any fraudulent or illegal play. Later I try to make a small withdrawal of roughly a quarter of my winnings around .45 BTC, which then said was undergoing review. I thought everything was fine up till this point.
This is where it gets interesting. As the night progresses, I am still on the site gambling for nearly 8 hours, eventually heading over to there plinko page. I keep playing and playing and then the jackpot hit. You should understand I was literally speechless when this happened. It was a payout of 20 BTC.
About 15 minutes later however, all the funds in my account were subtracted and later they had claimed that my winnings on Adrenaline were obtained due to a bug, and that they therefore would have to penalize ALL the money I acquired. Clearly this is unjustifiable. Even if the winnings I won in Adrenaline were from a bug. I had been on the casino website for nearly 8 hours. I am sure I have wagered over 10000x my initial deposit. Even if the casino were to claim that I won a small amount from a bug, the plinko bet was won fair and square. They even know this because they have nothing to say about it, but simply because of the Adrenaline game which THEY advertised me to play, they are refusing my winnings. I am coming to the community here today to see what they have to say about this. I am being robbed for playing a game they had suggested to me?
TL;DR Won a total of 22 BTC -20 from Plinko jackpot 1000x and 2 from Adrenaline. Fortunejack siezed all earnings claiming a bug from the game Adrenaline which was advertised by them.
Chat conversation with FJ support.
Me:
Game-Protect has decided to take my case if you will not cooperate and will enforce every action available to them to receive the funds that were seized from me. Also I will start posting threads of this incident. Would you prefer to lose 2000 clients or 20 BTC. It is not a hard choice. Please it is the holidays. Nobody wants this. I would rather be telling people of a great jackpot moment that I had right before Christmas rather than telling everyone how I had been robbed and confiscated by a site which I deemed to be trustworthy.
9:27 am
Please find someone that is able to help me. This is really the most absurd thing I have ever experienced.
Mark:
I appreciate the information provided, but to make sure I understand you correctly - could you restate your concern?
Me:
Your company sent me notifications to play a game yesterday called Adrenaline.
I did so. I won money from there. I did not know that there was a bug. I thought to my knowledge all winnings were won fairly.
Later I played the plinko game and hit the jackpot fairly. as you can see by the hash and server seed provided.
Several minutes later every single cent is taken from me and I am given 0.08 BTC. Saying there was a bug on Adrenaline?
What does the outcome of one game have to do with the outcome of another?
Several people will stop playing here if they see an unfair result here. I have played yesterday for nearly 8 to 10 hours non stop to get to that jackpot and you guys would have this stripped from me, why?
Because of a bug that you guys should have known prior to releasing the game in the first place? If anything should fire the person who let such a thing happen in the first place. Why am I being penalized for doing nothing but playing a game which was first advertised by FortuneJack themselves.
Really I would much rather not blow this out of control but if you guys will continue in this manner. I have your Facebook. Reddit, Twitter, etc. All available to me and ready to see what has happened.
Nobody would even for a second, agree this is remotely fair and I'm sure even you could see this is not right. What have I, as a player done to deserve to be treated like this?
I have followed all rules, every single regulation, wager requirement. I have cooperated through everything you guys have ever asked of me while I play on your site. I demand to be treated with the equal amount of respect I have given your company.
Mark:
I understand your frustration,but rules are one for all our players, regarding our terms we can not do something more that we also have done. We are really sorry to hear you feedback,if we could do something else for sure we will do it.
Me:
No, I will not accept that as an answer. By doing more than you have done? You robbed me of a winning I won fairly and squarely. What have you done for me?
Okay. Let
Let'
lets see what all the people that use your page has to say.
https://bitcointalk.org/index.php?topic=2095495.0
https://bitcointalk.org/index.php?topic=2697105.0
https://www.reddit.com/r/Bitcoin/comments/2vrzfq/psa_about_fortunejack_the_btc_gaming_site/
https://game-protect.com/curacao-licensing-scam/
I know I am not the only person who has had this problem.
Also you guys are affiliated with Game-Protect and this is what they themselves have said.
(Game-Protect)
Hello,
Your legal assessment that they can only confiscate the winnings from Adrenaline (if it had a bug) is absolutely correct. Even then they still have to show proof that the Adrenaline game had a bug.
Did you register your FortuneJack account with Game Protect? If yes, our assistance service is completely free for you.
Best regards,
GP
Me:
I hope you realize the repercussions of being named an unreliable and unfair website.
Also I was told that the bug was worth only 0.08 BTC. So you are saying I had somehow managed to win free BTC playing your game but somehow this is only worth 0.08 BTC? Tell me you guys are joking. Just a find like that in itself is worth more than the 20 BTC I am asking for so please don't sit there and act like what you guys did was remotely right.
It was not, not even in the slightest. I am doing my damnedest to be calm about this but the more this conversation goes on the more frustrated I am getting.
Why on earth would you release a game that had such a huge bug and how was this unaware by anybody in your team? Why am I being treated so poorly for something that is out of my control?!
Your site may say that all bets tied to the bug will void, but that should only be the game in which the bug was found. I deposited enough to make that plinko bet. I refuse to be treated in this manner. This is outrageous. Is nobody on your side willing to listen to any form of reasoning?
I don't understand why you guys constantly wait for things to look poorly in your favor before you decide to act and do the right thing, however if that is your manner of doing things then I will begin posting online.
Mark:
We are very sorry that can not do something more for you.
Me:
No you're not sorry. Don't sit there and lie to me and say you're sorry. You realize the amount of money that in involved in this problem. I know you do so don't just sit there and nonchalantly say to me that there is nothing you can do for me!
I will treat your response to me. As a response from FortuneJack as a whole, and anyone else who reads this chat document will treat it as so.
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