Who Are Duelbits?

The Crypto-Fueled Casino and Sportsbook

In the ever-evolving world of online gaming, Duelbits stands out as a dynamic platform that caters to both casino enthusiasts and sports bettors. Launched in 2020, Duelbits is a hybrid gaming platform that combines the thrill of online casinos with the excitement of sports betting, all powered by cryptocurrency. Unlike traditional gaming sites, Duelbits has embraced the growing trend of digital currencies, making it a go-to destination for crypto-savvy gamblers.

Duelbits operates under the Curacao eGaming license, a common jurisdiction for online casinos and betting platforms. While relatively new to the scene, Duelbits has quickly gained traction thanks to its innovative approach, user-friendly interface, and a wide variety of games and betting options. With its unique blend of casino games, live dealer experiences, and sports betting, Duelbits is carving out a niche in the competitive online gambling industry.

The Duelbits Casino Experience: A World of Games at Your Fingertips

Duelbits’ casino section is where it truly shines, offering a vast array of games that cater to all types of players. Whether you’re into slots, table games, or live dealer experiences, Duelbits has something to offer.

Slots Galore: The slots section is packed with titles from leading software providers like Pragmatic Play, Play'n GO, and NetEnt. From classic fruit machines to modern video slots with intricate themes and features, there’s no shortage of options. Popular titles include “The Dog House,” “Book of Dead,” and “Sweet Bonanza,” among many others. With hundreds of games to choose from, slot enthusiasts are spoilt for choice.

Table Games and Live Casino: For those who prefer the strategy and thrill of table games, Duelbits offers a comprehensive selection of classics like blackjack, roulette, baccarat, and poker. The live casino section, powered by Evolution Gaming, takes the experience to the next level, offering real-time games with live dealers. Players can interact with dealers and other players, bringing the social element of a physical casino to the comfort of their homes.

Provably Fair Games: One of the standout features of Duelbits is its commitment to transparency. The platform offers a selection of "provably fair" games, which allow players to verify the fairness of their outcomes. This feature is particularly popular among crypto enthusiasts who value transparency and fairness in gaming.

Sports Betting at Duelbits: Where Crypto Meets Competition

Duelbits isn’t just about casino games; it also boasts a robust sportsbook that covers a wide range of sports and events. Whether you’re a fan of football, basketball, tennis, or esports, Duelbits has a comprehensive selection of markets to bet on.

Crypto-Fueled Betting: What sets Duelbits apart from many other sportsbooks is its integration of cryptocurrency. Bettors can place wagers using Bitcoin, Ethereum, and other digital currencies, making transactions fast, secure, and anonymous. This appeals to a growing segment of bettors who prefer the flexibility and privacy that crypto provides.

In-Play Betting: For those who enjoy the thrill of live betting, Duelbits offers in-play betting options across various sports. This allows players to place bets as the action unfolds, adding an extra layer of excitement to the experience. The platform’s user-friendly interface makes it easy to keep track of live events and odds, ensuring that bettors never miss an opportunity.

Esports Focus: Duelbits also has a strong focus on esports, a rapidly growing segment of the betting market. From popular titles like CS

and Dota 2 to niche games, Duelbits offers a wide range of esports markets. This focus on esports has helped Duelbits attract a younger, tech-savvy audience who are as comfortable with gaming as they are with crypto.

Promotions and Bonuses: Duelbits' Approach to Player Rewards

Duelbits offers a range of promotions and bonuses designed to keep players engaged and rewarded. Unlike traditional online casinos that often have complex bonus structures and wagering requirements, Duelbits takes a more straightforward approach.

Rakeback System: One of the platform’s most popular features is its Rakeback system, which allows players to earn a percentage of their bets back, regardless of whether they win or lose. This system rewards active players and is a significant draw for those who like to play frequently.

VIP Program: Duelbits also offers a VIP program for its most loyal players. The program provides various perks, including higher Rakeback percentages, exclusive bonuses, and personalized customer support. The VIP program is designed to cater to high rollers and frequent players, offering them extra incentives to keep coming back.

Occasional Promotions: While Duelbits doesn’t rely heavily on traditional deposit bonuses, they do offer occasional promotions tied to specific games or events. These promotions are typically time-limited and offer players the chance to win free spins, cash prizes, or other rewards.

The Duelbits Community: A Social and Transparent Platform

Duelbits has built a strong community around its platform, particularly through social media and streaming platforms like Twitch. The site regularly features content from popular streamers who showcase their gameplay and betting strategies, creating a sense of community and shared experience among users.

Twitch Integration: Duelbits has leveraged Twitch as a key part of its marketing and community-building strategy. Many streamers who specialize in online gaming and betting have partnered with Duelbits, broadcasting their sessions live and interacting with viewers. This not only provides entertainment but also gives potential players a firsthand look at the platform in action.

Transparency and Fairness: Duelbits places a strong emphasis on transparency, particularly with its provably fair games. This feature allows players to verify the outcomes of their games independently, ensuring that the platform is truly fair. This commitment to transparency has helped Duelbits build trust with its user base, particularly among crypto enthusiasts who value these principles.

Controversies and Criticisms: The Double-Edged Sword of Crypto Betting

While Duelbits has received praise for its innovative approach, it hasn’t been without controversy. The platform’s reliance on cryptocurrency, while appealing to many, has also raised concerns.

Regulatory Scrutiny: As with many crypto-based platforms, Duelbits operates in a regulatory gray area. While it is licensed by the Curacao eGaming authority, which provides some level of oversight, this license is often seen as less stringent compared to those from jurisdictions like the UK or Malta. This has led to concerns about the platform’s long-term stability and the protections in place for players.

Crypto Volatility: Another issue is the inherent volatility of cryptocurrencies. While crypto offers speed and privacy, its fluctuating value can be a double-edged sword for bettors. A significant drop in the value of Bitcoin or Ethereum could impact the value of players’ winnings, adding an extra layer of risk to the betting experience.

Concerns About Fairness: While the provably fair system is a step towards transparency, there are still skeptics who question the fairness of some games, particularly those not covered by this system. As Duelbits continues to grow, it will need to address these concerns to maintain its reputation.

The Future of Duelbits: Where Is It Headed?

Duelbits is still a relatively young platform, but its rapid growth suggests that it’s here to stay. The platform has already made significant strides in the online gambling world, particularly in the niche market of crypto-based betting. As more players become comfortable with cryptocurrency and as regulations around online gambling evolve, Duelbits could find itself at the forefront of a new wave of online gaming.

The platform’s focus on community engagement, transparency, and a straightforward approach to bonuses and rewards will likely continue to attract a loyal user base. However, to truly establish itself as a leader in the industry, Duelbits will need to navigate the challenges of regulatory scrutiny and the volatility of the crypto market carefully.

The Final Word: Duelbits’ Place in the Online Gambling Ecosystem

Duelbits represents the future of online gambling—a future where digital currencies and decentralized systems play a central role. By combining the thrill of casino gaming with the excitement of sports betting, all underpinned by the flexibility of cryptocurrency, Duelbits offers a unique proposition in a crowded market.

Whether you’re a seasoned bettor looking to leverage the benefits of crypto, or a newcomer intrigued by the prospect of provably fair games and community-driven experiences, Duelbits is a platform worth exploring. As it continues to innovate and grow, Duelbits has the potential to become a major player in the global online gaming industry.Duelbits: The Crypto-Fueled Casino and Sportsbook

Account hacked on etoro

Hello Siraj,

Thank you for your patience while we investigated your case.

Based on previous communication, we understand that you claim that you did not open/close some positions in your account and did not place some withdrawal requests.

We have investigated the actions that took place in your account, and we see that as of 20/06/2024 - 05/08/2024, there were logins into the account from a potential third party, which we have identified by comparing the IP address and device used in those logins to ones used at earlier dates. We see that the account was accessed after the correct username and password were entered into the system. We also see that two-factor authentication (2FA), which is one of the additional security measures that we offer on our platform, was not active on the account at the time of these logins and would have been able to prevent this unauthorized access.

We double-checked with our Security team and can confirm that no information was leaked from our databases and that there was no security breach of the platform in any way. Due to this, we are confident that the third party gained access to your login credentials through other means. This may have happened through phishing links, malware software, unsecured WiFi networks, or other means.

The eToro platform offers many measures to protect our clients, including 2FA and biometric authentication, which we highly recommend using. You can read more about these here.

Since your initial contact with us, we have ensured that your account password has been updated and the 2FA security measure has been activated. We have also ‘killed sessions’ on the account, which means that any device that was logged in has been logged out. In addition, we recommend using a different password for your eToro account than the ones used on other services that you may use online and to run anti-malware checks on your devices. These steps can prevent anything like this from happening again in the future.

Our investigation shows us that:

The following positions were opened and closed:

Position ID Instrument Init Date Time (GMT) End Date Time (GMT) 2744600211 NVDA.EXT 6/20/2024 10:05:56 PM 6/24/2024 8:21:28 PM 2744655250 Oil (Non-Expiry) 6/21/2024 7:53:19 AM 6/24/2024 2:29:47 PM 2744662788 Oil (Non-Expiry) 6/21/2024 8:28:14 AM 6/24/2024 2:29:47 PM 2746001455 NVDA.EXT 6/24/2024 2:30:17 PM 7/25/2024 1:58:55 PM 2746410943 NVDA.EXT 6/24/2024 8:22:12 PM 7/30/2024 3:01:20 PM 2776486811 NVDA.EXT 7/25/2024 2:00:19 PM 8/5/2024 10:30:14 AM 2779305587 NVDA.EXT 7/30/2024 4:31:47 PM 8/5/2024 10:30:19 AM 2783961020 Gold (Non-Expiry) 8/5/2024 10:34:16 AM 8/5/2024 3:32:06 PM 2783969205 Gold (Non-Expiry) 8/5/2024 10:41:40 AM 8/5/2024 3:32:06 PM 2783980133 Gold (Non-Expiry) 8/5/2024 10:58:26 AM 8/5/2024 3:32:06 PM 2783982941 Gold (Non-Expiry) 8/5/2024 11:01:19 AM 8/5/2024 3:32:06 PM 2785408742 VIX (Aug 24 Future) 8/5/2024 3:34:36 PM 8/5/2024 3:45:35 PM 2785446945 ProShares Ultra VIX Short-Term Futures ETF 8/5/2024 3:47:18 PM 8/5/2024 6:44:21 PM 2785807031 Bitcoin 8/5/2024 6:53:36 PM 8/5/2024 7:01:09 PM

The following withdrawal requests were placed:

Status Modification Time (GMT) Request Time (GMT) Net. Cash Amount ($) Orig. Cash Amount ($) Withdraw ID 8/5/2024 7:02:00 PM 8/5/2024 7:01:53 PM 1156.00 1161.00 11767571 8/5/2024 11:02:21 AM 8/5/2024 11:02:13 AM 955.29 960.29 11761617

We contacted our Finance team, and they are attempting to recall the funds sent out of your account. This process may take up to 5 weeks. Unfortunately, based on past experiences, recalls have very low success rates. If this attempt succeeds, the funds will automatically be added to your account.

Since there was no breach on our end and no technical issue that led to the above, we are sorry to say that we cannot offer compensation or refund in this case.

Should you require any further assistance or information, please reply to this message or chat with us live during our business hours.

Kindest regards, Charis N, eToro Technical Team

Second email Dear Mr. Munir,

Thank you for your ongoing patience and cooperation during this process.

We have reviewed your recent correspondence and are now aware of your situation. Therefore, we consider you to be a Vulnerable Client.

Please find further information on vulnerability here: https://www.etoro.com/customer-service/vulnerability-program/.

Whilst we endeavor to provide continued access to the eToro trading platform for as many clients as possible, we believe that, in this particular case, it is not in your best interests for us to continue providing our services to you. Please be assured that we consider each case on a tailored, case-by-case basis and carefully consider the information you provided.

Your declared circumstances may make you more likely to experience detrimental outcomes, which—in the event they materialize—could be greater than if such characteristics/circumstances were not present. Consequently (and in accordance with 26.4(a) of our customer terms and conditions), we are making the prudent decision to close your account.

Regarding the ongoing investigation of your account via case 06019299, it has come to our attention that the funds that were withdrawn from your eToro money cash account were sent to your personal bank account.

On that day, to access your eToro trading account, the Username and Password were used for logging into the eToro platform.

The positions that were open and closed in your trading account, which was strange activity in your experience, were detected as being under the same IP address as your regular device.

Our security team confirmed to me that the suspicious device and your regular device were logging in from the same IP address, 86.128.208.99 and that Two-Factor Authentication was turned off when the logins were made.

The investigation via case 06019299 is still ongoing, and any new details that they will retrieve will be communicated to you through that case.

We understand this may not be the outcome you had hoped for, but I found no grounds for technical compensation in this case at this time.

Whilst we strive to provide an excellent experience for our clients, not all platforms are suitable for all investors.

Please understand that this decision is made with your best interest in mind. Therefore, we kindly ask you not to reopen an account with us, as we are unable to provide our services. Additionally, if you attempt to reopen an account, please be aware that we will not be responsible for any losses incurred, as we have already informed you of this decision.

We would like to assure you that we have done everything we can to find the most satisfactory resolution to your complaint and treated your case with the utmost fairness and professionalism.

Please consider this letter to be our final response.

You have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of this email. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. In the case of cryptocurrency-related complaints, please note that there is no FOS recourse available for products that are not regulated by the FCA, such as physical cryptocurrencies. The full contact details for the Financial Ombudsman Service (FOS) are detailed below-further information can also be found on their website:

Write to: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London E14 9SR Telephone: 0800 023 4567 email: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk

Best regards, Tal C, eToro Customer Service Supervisor.