Thursday, May 9, 2019

Support bans account for no reason (racist?)

They refuse to explain why my account is banned?

santiagobarato May 9, 2019, 7:58 p.m. - now (Thu, 9 May 2019 17:58:20 +0000) 1) I did not violate any terms of service and I cannot control which lbc accounts contact me so that could not have been the issue. Is this because I am an Haitian advertising in the Dominican Republic?

2) Do I have an avenue to appeal? Your decision is not based on any reason.

3) Should I go public with this incident on reddit / youtube / etc? It seems like you blocked me because of my race and without any proof of wrongdoing. LocalBitcoins May 7, 2019, 11:43 p.m. - 1 day, 20 hours ago (Tue, 7 May 2019 21:43:16 +0000) Hi #####,

Your account has been deemed to be high risk and is suspended from trading. The suspension of your account could be the result of:

  • Direct connection to fraudulent accounts
  • Violation of our Terms of Service
  • Suspicious trading activities

Unfortunately, we cannot provide detailed information about the reasons behind the suspension of your account. Our decision is final and cannot be revoked. You are no longer allowed to trade on LocalBitcoins. Any new account you will create will be blocked.

Thank you for understanding!


Best regards, LocalBitcoins

In response to:

How does that impose a risk to your users? santiagobarato May 6, 2019, 8:23 p.m. - 2 days, 23 hours ago (Mon, 6 May 2019 18:23:09 +0000) How does that impose a risk to your users? santiagobarato May 6, 2019, 8:22 p.m. - 2 days, 23 hours ago (Mon, 6 May 2019 18:22:42 +0000) All of my advertisements are also cash? santiagobarato May 6, 2019, 7:49 p.m. - 3 days ago (Mon, 6 May 2019 17:49:27 +0000) Also requested help from Vera:

https://www.reddit.com/r/localbitcoins/comments/blfa84/help_vera_account_banned_for_no_reason/ santiagobarato May 6, 2019, 7:41 p.m. - 3 days ago (Mon, 6 May 2019 17:41:17 +0000) Most certainly competition in DR shutting me down as they perceive a threat due to my lower prices. I actually charge 1% in my ad to counter lbc's 1% fee santiagobarato May 6, 2019, 7:25 p.m. - 3 days ago (Mon, 6 May 2019 17:25:54 +0000) May I contest that? Where is the proof of that?

Whomever said this is a lie. All of my trades have been on the books. I did, however, have some arguments with customers who tried to be stingy and NOT pay lbc.

It would be unjust to suspend me based on these lies. How do I appeal? LocalBitcoins May 6, 2019, 1:55 p.m. - 3 days, 6 hours ago (Mon, 6 May 2019 11:55:38 +0000) Hi,

Your account has been blocked for the violation of our TOS.

You have been asking users to take the trade out of LocalBitcoins, which imposes high risks.

Unfortunately, you will no longer be allowed to use our services!


Best regards, LocalBitcoins

In response to:

My account has been suspended. Could you tell me why? santiagobarato May 4, 2019, 6:41 a.m. - 5 days, 13 hours ago (Sat, 4 May 2019 04:41:04 +0000) My account has been suspended. Could you tell me why? Support ticket timestamps may not be in your home timezone.

ABOUT About us Careers Fees Security bounties Statistics Terms of service Privacy policy SUPPORT Contact support FAQ Guides Forgot password SERVICES English Dashboard Apps API documentation LocalBitcoins ATM Affiliate Block Explorer FOLLOW US Facebook Twitter Instagram Reddit IRC Blog Chinese Blog



No comments:

Post a Comment