This post is meant to be:
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An informative post
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An attempt to get the attention of the PAXFUL admin whom can provide answers and a resolution. (NOT the generic AI BOT that they consider "customer support") I DON'T NEED ANOTHER SUPPORT TICKET!!!!
Background on my account: I have been registered on PAXFUL for 3 years (but kept small amount of funds as I had another wallet). I recently transferred more from my other account ( about 1.5 btc) in order to trade more frequently due to the current spike in Bitcoin. I am FULLY verified (ID check, address check, phone number check, etc.). I have over 200+ POSITIVE FEEDBACK as buyer and seller, and ZERO negative feedback.
Okay, I'm beyond livid and frustrated. There seems to be NO end (going on 2 weeks) to how long my account will be frozenn until. After frantically researching "PAXFUL FROZENN ACCOUNT", it was 10000x worse than my worst case scenario 😳😓. As I read NUMEROUS reviews of those whose account had been frozenn as mine and are still awaiting a resolution, UP TO 2 YEARS LATER!!!
The notification that my account has been "temporarily" frozenn implied that it was a security check to determine if I abided to the TERMS OF SERVICE (TOS). To those whom aren't familiar, there are 3 levels in which your account can be inaccessible:
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FROZENN "temporarily can't buy/sell, can't withdraw funds". ("Constitutes a warning... temporarily frozenn due to ongoing account review"..) basically, NOTHING has been determined or discovered.
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Suspendedd (restricted from using account)
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*Bannedd (permanently restricted, but can do a 1 time withdrawal of funds).
Yea, so being "BANNEDD" is more severe, but you can withdraw funds?!?!? I requested them to just BAN my account, to no avail.
Not only do the dreadful reviews from other victims in my position cause me to worry, but so does the statement they made in the email response:
"...We do not have an exact timeframe as to when the review will be completed. Nothing to worry about, you will be notified as soon as the review is done."
And again in their "TOS":
"In the event that we *suspendd your account or access to your Wallet, we will remove the *suspension as soon as possible once the reasons for the *suspension no longer exist, however we are under no obligation to notify you as to when (if ever) such *suspension will be removed".
Like when? Tomorrow, next week, next YEAR, NEVER?!
First off, PAXFUL is not a financial institution. They have specific rules that they need to abide to in order to market what they conduct/offer on their platform. They have less regulations than a bank. And what's SUPER MISLEADING is what is right on Paxful's GENERAL INFORMATION PAGE. Below are a few inserts:
"We give the users complete control over their money. Along with our escrow system and our dedicated 24/7 customer support, Paxful is also extremely secure.."
"The peer-to-peer system of Paxful removes borders and limits. You can think of your Paxful account as your very own financial passport."
"A lot of big problems in the world revolve around money, specifically earning it and transporting it. Sending money around the world is not fast or cheap in any way, but Paxful changed that."
After much anxiety, sleepless nights, unpaid bills, etc. I decided to contact those whom were in the same position and got their account unfrozen (mind you, there are only about 2-3 amongst 100's that I read).
Here are the recommended authorities to file a claim/submit complaint/submit review/ etc. (IF PAXFUL SUPPORT IS READING THIS, YOU CAN STILL STEP IN TO RESOLVE, BUT I'M NOT HOLDING MY BREATH SO I WILL PROCEED AND POST MY SUBMISSIONS)
1.https://www.sec.gov/ US SECURITIES AND EXCHANGE COMMISSION
2.https://www.bbb.org/us/de/wilmington/profile/virtual-currency/paxful-inc-0251-92003506# (BBB D RATING WITH 90+ COMPLAINTS)
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https://reportfraud.ftc.gov/#/ FEDERAL TRADE COMMISSION
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https://www.adr.org/ AMERICAN ARBITRATION ASSOCIATION
PAXFUL STATE REGISTRATION INFO:
https://sec.report/CIK/0001806785/amp
PAXFUL, INC. C/O BUSINESS FILINGS INCORPORATED 108 WEST 13TH ST WILMINGTON, DE 19801
PAXFUL USA, INC. C/O CAPITOL SERVICES, INC. 1675 S STATE ST STE B DOVER, DE 19901
PAXFUL HOLDINGS, INC. C/O CAPITOL SERVICES, INC. 1675 S STATE ST STE B DOVER, DE 19901
It also doesn't hurt to BLAST their Twitter (@Paxful) and FACEBOOK account.
Please feel free to add your experience and if/how you were able to resolve. Also, it would be great if past and present victims posted personal experience here so EVERYONE sees the multitude of damage and turmoil caused by this unethical, misleading, and fraudulent business.
If this gets deleted it'll be posted elsewhere. 👹
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