It recognized the front part of the state ID but not the back. I emailed them and got a response right away saying to be more specific (not sure how much more I need to say about that) Then I received the same exact email after following the directions given on the email. To no avail I tried finding a phone number to call and am pretty sure they were Indian scammers, not cash app 😑. I just want a cash card and to buy bitcoin. I hope the supposed scammers didn't get my personal info like debit and address. Also I deleted my 3 old ones and have a fresh new one if that makes a difference in the event they were scammers.
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