Tuesday, January 12, 2021

Hacked account

The hacker disabled notifications, cashed out my bitcoin, & sent funds from my balance & my attached debit card to several cashapp accounts.

Below is their response. What the f*#k, cashapp?! What can I do to get them to reverse the transactions? Will they give me my log of transactions, IP addresses, device ID/model?

Hi there,
We compared the transaction you brought to our attention with your account history. We determined that we received the transaction in question from a known device. This device had accessed your Cash App account prior to this event.
Based on this information, we do not have enough evidence to determine the activity was unauthorized and have denied your claim. This concludes our investigation into this claim.
We recommend speaking with anyone who had access to your device at the time of the transaction. If your phone was lost/stolen during the time of the transaction and you wish to file a police report, Square will cooperate in their investigation.
You can also share the following contact information below with law enforcement if you choose to file a report:
Square, Inc.Attn: Compliance Department1455 Market St., Suite 600San Francisco, CA 94103 <email address goes here>
Important note: Square will not respond to correspondence sent by non-law enforcement/ government agencies to the addresses above.
To further secure your account, we suggest the following security steps:
Sign-In Code- Cash App will never request this information outside the app.
Security Lock- Enable passcode or Touch ID for every in-app Cash App payment.
Personal Identification Number (PIN)- Protect it and keep it private.
Do not write it on your card or store it with your card.
Use a difficult to guess PIN.
Do not use sequences (1234), DOB, SSN, address, phone number, etc.
Push Notifications- Enable for every transaction.
Virtual Card- Tap your in-app Cash Card to hide its details.
Touch ID / Facial Recognition / Passcode- Enable login security on all devices.
Each device may vary, please check your device manual for more details.
Email Two-Factor Authentication- Enable for an additional layer of security.Please note: *Cash App does not have a direct phone number to call. When they are available, you can request a callback from our support team through the in-app Help Center. *Also, Cash App support will never ask you to provide your Sign-In Code, PIN, require you to send a payment, add funds to your balance, make a purchase, or complete a "test" transaction of any kind.Thanks,Cash Support

(Repost, removed the support email address in quote)


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