Frequently Asked Questions! Please read or link our new friends to this post!

Due to a recent uptick in interest and price of bitcoin, many former users of MtGox who never participated in its bankruptcy proceedings have heard about the recent draft rehabilitation plan and suddenly have been seeking information at the prospect that they are entitled to some form of compensation.

While somewhat annoying to those of us who have been jumping through all the hoops necessary for the last decade, let's not forget that this reddit serves the same purpose which all the new comers are after for us many years ago. Suggestions of outright banning users and deleting posts is perhaps the least helpful thing we could do. This is a community that exists to help people make sense of the legalese and answer questions about the cryptic nature of bankruptcy proceedings. It's not a members only club.

For that reason, kindly refer any new posts along the tune of "I have done nothing, what do I get?" to this FAQ. Whether or not the moderators sticky a post is irrelevant if we can at least point people in the right direction.

1. I had an account on Gox many years ago. Do I get some kind of a refund?

Hello new friend! Unfortunately, unless you registered a civil rehabilitation claim before the deadline (October 22 2018) you are not entitled to any disbursement.

2. That seems unfair! I never got an e-mail or anything.

While it does seem unfair, the onus of proactively making a claim against a bankrupt entity is on the claimant, not on the trustee responsible for its bankruptcy proceedings.

3. I still think I am entitled to a refund. What do I do?

You are more than welcome to contact the support lines associated with the trustee and the bankruptcy process.

Response times to [support@mtgox.com](mailto:support@mtgox.com) vary wildly, but this is an active support line and may connect you to the trustee directly.

For English speakers, ‪+81 3-4588-3922‬ Monday through Friday (excluding Japanese holidays) 1 p.m. to 10 p.m. (Japan time) is a tolled phone support line. This line may ring indefinitely even when called during its operational hours, but it is active and an arguably a quicker way to contact support.

Please remember that this reddit is a community of people simply sharing information, and complaining about about how unfair something is serves no purpose.

4. I registered for something but I can't log in to the website.

It's possible you registered during the bankruptcy proceedings, but not the civil rehabilitation proceedings. These were different registration events and both were necessary for proof of claim and entitlement toward disbursements. If you only have a creditor number beginning with A for example, then you missed the most recent registration event.

5. I registered for everything but I still cannot log in to the system.

If you have a creditor number beginning with Y, then you registered through the "supplemental method" for creditors. This method existed for creditors who made bankruptcy claims and for whatever reason were missing specific registration credentials. As a consequence of using this method, you intentionally cannot log in to the system. Check your contact e-mail for instructions toward a new registration event specific for Y creditors.

If you are party to a claim that has been transferred, you may not be able to log-in to the system. I have read about people transferring claims, but not applying for a change of contact e-mail which is necessary for the new creditor if they want to receive updates and be able to log in to the system through their own volition.

If you have a creditor number beginning with Z, then you are a self-approved claimant who intentionally as a function of their claim, neither has access to the system, or can register with the new function for offline claimants. Check your contact e-mail regularly as this function may be made available for self-approved claimants pending whether or not they are deemed entitled to disbursements.

6. I am fully registered and confused if I need to do anything.

You're good! The trustee released a draft of the rehabilitation plan. That is what is causing all this chatter, but at the moment you still don't have to do anything.

If this FAQ gains enough traction and the community would find it fitting to change or add something, just post a comment below.