I know everyone knows that Coinbase's support is awful, but I wanted to highlight a particular terrible experience that is just laughable.
I had a small BCH stash on Coinbase Pro that I tried to withdraw to a crypto wallet. It has been pending for about 36 hours and not yet broadcast to the network (or at least Coinbase has not given me a txid).
I opened a support ticket about this and this is the reply I got.....
Thank you for contacting Coinbase Support and for your interest in the BCH fork due to occur on Nov 15th 2020.
For context on this fork, this occurs every two years and it is likely that there is a chain-split between the two main BCH clients, Bitcoin Cash ABC and BCHN. There is always extreme uncertainty around such events so we will be monitoring this closely. Coinbase will continue to have Bitcoin Cash trading during this period and will use the ticker BCH.
Coinbase will pause send/receives of BCH at 12.01am PST on Nov 15th and will be re-enabled once we’ve determined the upgrade is stable.
Once the fork is complete, please be aware that we will NOT support BCH ABC forked coin sends/receives on Coinbase.com or Coinbase Pro.
If you believe that the fork will result in two viable assets (BCH and BCH ABC), then your best option would be to hold your BCH in a private wallet. Unfortunately, we are unable to provide any recommendations on this. Please note that existing BCH on platform will remain perfectly safe throughout the fork.
Learn more about the BCH fork:https://help.coinbase.com/en/coinbase/getting-started/general-crypto-education/coinbase-update-on-november-2018-bch-hard-fork?ref=es
Regards,Coinbase Support
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