Thank you for contacting ExpressVPN Support.
I understand you would like to change the email address associated with your ExpressVPN account. No worries, I’m here to help.
For us to proceed with your request, kindly send us the following information:
- Registered name (first name and/or last name) on the account
- Subscription plan purchased / amount paid (i.e., one month or $12.95 , six months or $59.95, 12 months or $99.95)
- Payment method used to purchase our service
- Last 4 digits of your CC/debit card (if you used a CC or debit card to purchase our service) or PayPal email (in the event that you used PayPal)
- Date the subscription was purchased
- Your preferred new email address
In addition, please provide us with your payment information based on the payment method you used.
- If you used a credit card, please provide us the bank name or zip code
- For Paypal: PayPal Profile ID.
- Bitcoin, Android and Paymentwall: Transaction ID / invoice (e.g., W123456789), Invoice URL (e.g., https://blockchain.info/tx/068890ba551bc91a47066445fd987ec46308d15f7892ed8dce6463e29d332b26) or Order ID (e.g., GPA.3331-0508-6671-13981)
- Payssion: Payment method (Unionpay, Aurify, etc.)
- Google Pay: Order ID (e.g., GPA.3331-0508-6671-13981)
Apple Payment: Proof of purchase (In this case Subscription confirmation) and date of availing of the trial
I am looking forward to hearing back from you soon.
Regards.
Dominick
ExpressVPN Support
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