We are a small non profit. We use CashApp for some events we host. We suddenly got blocked after using it for 2 years. We just had a big event and noticed as soon as it went over $1000 of funds it got closed. WTH. We were able to transfer funds to Zelle. But their response to my appeal leaves a bad taste and noticed their terms say they reserve the right to close for any reason not only for TOS:
"We may terminate these General Terms or any Additional Terms, or suspend or terminate your Square Account or your access to any Service, at any time for any reason."
Reply to Appeal:
We have determined that you are not eligible to appeal your account closure. This is because you violated our Terms of Service. As such, your account will remain closed. As a reminder, this means you can no longer use your account or its features but you can withdraw your money. You can also sell any stocks or bitcoin you may have.
There are no further details to provide and no further action can be taken.
To withdraw any remaining funds:
1. Tap the Banking tab on your Cash App home screen
2. Tap Cash Out
3. Select an amount and deposit length
4. Confirm with your PIN or Touch ID
Your remaining funds will be available within 1–3 business days. If you selected Instant Cash Out, they are already available.....
Has anyone been able to get a straight answer on what exactly they did wrong when closed??
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